Proactive Context Turns Anonymous Visitors into Revenue
Kahoona feeds rich, real-time context on anonymous visitors into live clienteling AI agents, so proactive chat events reach a far wider audience and convert it at scale, without diluting engagement quality.
.png)
- 2.3x Total Revenue
- 6.8x Audience Reach
- +62% Value per Event
- 2.6x Increased Sales
The brand's clienteling AI agents could run proactive conversations, but only with the small slice of visitors they had context on. The vast majority of anonymous visitors were invisible to the agents, capping how many high-quality proactive conversations could happen.
- Kahoona's AI reads the Digital Body Language of anonymous visitors, identifies high intent, and hands clienteling AI agents the real-time context they need to act on.
- Broader, highly engaged conversations translate into more sales, higher revenue, and deeper customer engagement.
- The agents launch proactive conversational events across a 6.8x wider audience, maintaining the same response rate without compromising quality.
- 6.8x Audience Reach Real-time context expanded the proactive-event audience by 6.8x, at the same response rate.
- 2.3x Total Revenue from Proactive Events Reaching more of the right visitors more than doubled total revenue from proactive events.
- +62% Value Per Event Each proactive event was worth 62% more, showing reach scaled without diluting quality.
- 2.6x Increased Sales Proactive conversations driven by Kahoona context produced 2.6x the sales.
Context is what makes proactive engagement scale. By making anonymous visitors legible to the clienteling agents in real time, Kahoona widened reach and grew value per conversation at once. Source: proactive-events results, March-May 2026, Kahoona vs. non-Kahoona events; rates weighted from pooled totals.
.png)
.png)
