Customer Intelligence & Decisioning: From Observation to Action in 48 Hours
Customer Intelligence & Decisioning: From Observation to Action in 48 Hours
Kahoona's Visibility Platform continuously discovers opportunities and flags issues across segments, website categories, and media channels, helping each team focus on the decisions and actions that move business results the most.
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- +19% AOV Uplift
(High-Spend Buyers) - +11.5% CVR Uplift
(Mid-Spend Buyers) - 48 hrs Observation to Action
The brand had analytics, but not the visitor-level understanding needed to act quickly. Teams could see what was happening without knowing which specific changes would drive revenue, or how to make them fast enough to matter during a key trading window.
- Step 1 Know Your Customer. Kahoona's platform discovered that these customers' decisions were driven far more by price range than by the materials used, a counterintuitive insight the brand could act on.
- Step 2 AI Decisioning. Kahoona identified the relevant price levels, then recommended which product-listing slots to replace and the top 100 products to drive revenue impact, all within the brand's own merchandising and brand guidelines.
- Step 3 Immediate Execution. Leadership reviewed, decided, and applied the changes within 48 hours, with measurable impact achieved inside a single day. The recommendations were fast and easy to apply.
- +19% AOV Uplift
- +11.2% Revenue per User
- +11.5% CVR Uplift
- +7.1% Revenue per User
Fast understanding, fast decisioning, fast resolution. Kahoona compressed the path from observation to revenue impact into 48 hours, giving each team a clear, prioritized view of what to change and why. Source: on-site personalization, seasonal campaign, UK, V1 vs. V0.
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